Refund policy

At Synergy Wellness, we take pride in creating and selecting products that bring a little more wellbeing into your everyday life. We hope you love your purchase, but if something isn't quite right, we're here to help.

Returns & Your Right to Cancel

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods.

To request a return, please email info@synergywellness.co.uk with your order number and details of the item you wish to return.

Once you've notified us of your cancellation, you have a further 14 days to send the item back.

Products should be returned carefully packaged. You may inspect products as you would in a shop, but any handling beyond what is necessary to establish their nature, characteristics and functioning may result in a deduction from your refund.

Beauty & Personal Care Products

For hygiene reasons, certain sealed beauty or personal care products may be excluded from change-of-mind returns if their hygiene seal has been broken after delivery.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

We carefully prepare and package every order. However, if your item arrives damaged, faulty or incorrect, please contact us at info@synergywellness.co.uk as soon as possible.

Where possible, please include your order number and photographs of the issue.

We will work with you to arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights.

Return Postage

For change-of-mind returns, customers are responsible for the cost of return postage.

If an item is faulty, damaged or incorrect, we will cover reasonable return postage costs where a return is required.

Please contact us before sending your return so we can provide the appropriate return address and instructions.

Refunds

Once we have received your returned item, we will process your refund within 14 days, subject to applicable consumer law.

For a valid cancellation, we will refund the price of the returned products and any applicable standard outbound delivery charge. We may wait until we receive the goods or evidence that they have been sent back before issuing the refund.

Refunds will be made to your original payment method.