Shipping policy
Last updated: 17 October 2026
Thank you for shopping with Synergy Wellness.
We carefully prepare and package every order to ensure your products arrive safely. Below you'll find everything you need to know about our delivery process, shipping costs and estimated delivery times.
Order Processing
We aim to process and dispatch all orders within 1 working day (Monday to Friday, excluding UK bank holidays).
Orders placed after 12pm, at weekends or on bank holidays may begin processing on the next working day.
During particularly busy periods, processing may take a little longer. If we anticipate a significant delay, we'll do our best to keep you informed.
UK Delivery & Shipping Costs
We currently deliver to addresses within the United Kingdom only.
Our shipping rates are:
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Orders under £35: £3.95 standard delivery
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Orders of £35 and over: FREE standard delivery
Delivery charges are calculated based on your order value and displayed at checkout before payment.
Delivery Times
We use Royal Mail for our standard UK deliveries.
Once your order has been dispatched, delivery typically takes 2–4 working days.
Combined with our usual processing time, most orders should arrive within approximately 3–5 working days of being placed, depending on when the order is received.
Delivery times are estimates and may occasionally be affected by bank holidays, adverse weather or postal service disruptions.
Your statutory rights regarding delivery are not affected by these estimates.
Order Confirmation & Tracking
Once your order has been placed, you'll receive an order confirmation email.
When your order is dispatched, we'll send you a shipping confirmation. Where tracking is available for your delivery service, this will include a tracking number or link so you can follow your parcel's progress.
Delivery Addresses
Please ensure your delivery address is correct and complete when placing your order.
If you notice a mistake, contact us as soon as possible at info@synergywellness.co.uk.
We'll do our best to update your delivery details before dispatch, although changes may not be possible once your parcel has been handed to Royal Mail.
Lost, Damaged or Delayed Parcels
We take great care when preparing your order, but occasionally things can go wrong during delivery.
If your parcel is lost, arrives damaged or is significantly delayed, please contact us at info@synergywellness.co.uk, including your order number and details of the issue.
We'll investigate and arrange an appropriate resolution, such as a replacement or refund, in accordance with your statutory consumer rights.
Synergy Wellness remains responsible for your order until it has been delivered into your possession, or that of someone you have nominated to receive it, except where applicable law provides otherwise.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We'll do our best to accommodate requests before dispatch.
If your order has already been dispatched, you may still have the right to cancel eligible purchases under UK consumer law.
Please refer to our Returns & Refunds Policy for further information about cancellations, returns and refunds.
International Shipping
We currently ship within the United Kingdom only and do not offer international delivery.
Contact Us
If you have any questions about your delivery or need assistance with an order, please get in touch.
Synergy Wellness
Email: info@synergywellness.co.uk
Website: www.synergywellness.co.uk
We're always happy to help and want to make your shopping experience as smooth and enjoyable as possible.